Privacy Policy

Effibt ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (www.effibt.com) or engage with our services.

We operate across India, Canada, and the UAE, serving clients in the United States, European Union, and Middle East. This policy is designed to comply with applicable privacy regulations including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and UAE data protection laws.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name when you submit our contact form or email us directly.
• Project Information: Details about your project requirements, timelines, and specifications shared during consultations.
• Technical Data: IP address, browser type, device information, and pages visited — collected automatically through standard web server logs.
• Communication Data: Records of correspondence between you and our team via email, WhatsApp, or other channels.

2. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide project consultations
• To prepare proposals, quotes, and project agreements
• To deliver our BIM, architectural, MEP, interior design, and 3D scanning services
• To communicate project updates, milestones, and deliverables
• To improve our website and services
• To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) and UK, we process personal data based on:

• Consent: When you voluntarily submit your information through our contact form.
• Contractual Necessity: When processing is required to fulfill a service agreement.
• Legitimate Interest: To improve our services and respond to business inquiries.

4. Data Storage & Security

Your data is stored on secure servers and protected using industry-standard encryption and access controls. We implement the following measures:

• Encrypted data transmission (SSL/TLS)
• Access restricted to authorized personnel only
• Regular security audits and updates
• Secure file exchange via BIM 360, SharePoint, or client-preferred platforms

Project files and client data are handled under strict confidentiality protocols. NDA agreements are available for all engagements upon request.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions: Retained for up to 24 months, then deleted unless an ongoing business relationship exists.
• Project data: Retained for the duration of the project plus 36 months for warranty and reference purposes, unless otherwise agreed.
• Communication records: Retained for 24 months after the last interaction.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data ("right to be forgotten").
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain types of processing, including direct marketing.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies & Tracking

Our website currently does not use cookies or third-party tracking scripts. If we add analytics or tracking tools in the future, this policy will be updated accordingly, and you will be notified via a cookie consent banner.

8. Third-Party Services

We may use the following third-party services in the course of our operations:

• Google Fonts: For typography (subject to Google's privacy policy).
• WhatsApp: For client communication (subject to Meta's privacy policy).
• Email services: For correspondence and form submissions.

We do not share your personal data with these providers beyond what is necessary for their function.

9. International Data Transfers

As we operate across India, Canada, and the UAE, your data may be transferred between these jurisdictions. For transfers involving EU personal data, we ensure appropriate safeguards are in place, including standard contractual clauses where required.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Effibt
Email: [email protected]